Minister of Health Dr. Ibrahim Al-Badour confirmed that the Ministry has launched the “Patient Satisfaction” service to measure the satisfaction of service recipients at the internal medicine clinics of Al-Bashir Hospital Administration. This practical step aims to enhance the quality of healthcare services and strengthen communication channels with citizens.

Al-Badour explained that this initiative reflects the government’s commitment to listening to citizens’ opinions and feedback, considering them active partners in improving the health sector. The internal medicine clinics at Al-Bashir were chosen due to their high daily patient turnout and the diversity of cases, making them an ideal environment to evaluate the healthcare experience comprehensively.

He noted that the plan covers all stages of service delivery—from medical records, nursing and medical staff, to accounting and support services—with the goal of identifying strengths and areas for improvement, and developing practical, implementable plans to increase patient satisfaction.