“The health care providers at the Upazila Health Complex (UHC) cannot speak or understand our local language. How can we expect to receive quality services if they are unable to interact with us?” asked one of the local residents in Teknaf. 

Brac James P Grant School of Public Health, Brac University interviewed about 985 Community Health Workers (CHW) working at community, union and upazila levels from four selected sub-districts in Bangladesh (Teknaf, Tetulia, Chowgacha, Sulla)—Government CHWs included Community Health Care Providers (CHCPs), Health Assistants (HAs), Family Welfare Assistants (FWAs), Family Welfare Visitors (FWVs), etc.